Claim management
Increase efficiency, lower costs, increase NPS
Go above and beyond customer expectations with Gateway
See the next steps clearly, every time
With real-time dynamic data integration across the entire network, insurers get 100% visibility of the claim process from start to finish.
Gateway gives you the insight you need with fast, automated and intelligent decisioning and streamlined management so that you can focus on your customer.
Lower costs. Improve claim performance. Increase retention.
Simple, seamless integration
Gateway is all about seamlessly connecting people and their data, ensuring clear, continual communication. Gateway provides integrated customer service 24/7, achieving vastly reduced administration and operational costs.
Real-time collaboration
With Gateway’s continuous connectivity, insurers and customers can track claim progress, receive ongoing status updates and personalised notifications.
Accelerated automation
Gateway automates and accelerates every business process to achieve faster claim management resolution. Gateway eliminates operational inefficiencies and delivers vastly improved business performance with its unified and user-focused design.
Check the status of a claim, with one click
First Notification of loss
Gateway gives customers instant access to submit and track their incident claim online or from their mobile or device, from first notification of loss to end resolutions, wherever they are.
Claims Management
From the first notification of loss, Gateway links every participant in the network with dynamic real-time data, on-demand and with 360-degree visibility as the claim progresses.
Payment
Integration with D365 allows for real-time decision making on customer payments for total loss, confirmation messaging and optionality around bulk-billing
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